FAQ 🧸🎀 ✨
About Us
Q: What is Booccasion?
Booccasion is a joyful kidswear brand for growing moments — offering styled outfits that make dressing up fun, easy, and memorable. Each collection brings together comfort, playful details, and timeless styling to help families enjoy every small to big occasion.
Q: What is the difference between Booccasion and Boocasual?
Both belong to the same Booccasion family — created with comfort, joy, and mix-and-match versatility in mind.
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Booccasion ✨
Styles for special moments — From birthday and holidays to family gathering.
Each piece feels elevated yet playful, with soft textures, thoughtful details, and timeless tones that make dressing up memorable.
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Boocasual ☀️
Joyful looks for everyday adventures — From school days to weekend playdates.
These are comfy, breathable, and easy-to-style pieces that bring joy to daily dressing — while still looking effortlessly cute. Boocasual pieces are also designed to mix and match with Booccasion outfits, turning casual days into styled memories without losing comfort.
Together, they celebrate the joy of childhood — where every day can feel like an occasion.
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Orders & Pre-Orders
Q: What does “Pre-Order” mean?
Pre-order means your piece is made after your order is placed. This helps reduce waste, ensure freshness, and make sure every piece is produced thoughtfully for your child.
Q: How long do pre-orders take?
Pre-orders usually take 2–4 weeks, depending on order timing and production schedule. We’ll keep you updated by email at every step — from sewing to shipping.
Q: Can I cancel or modify my pre-order?
You may cancel or modify your order within 24 hours of placing it. After that, production begins and changes can no longer be made.
Q: How do I know my order went through?
You’ll receive a confirmation email right after checkout, and another email with tracking details once your order ships.
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Shipping & Delivery
Q: Where do you ship?
We currently ship across the United States, with more regions coming soon.
Q: How much is shipping?
Shipping costs are calculated at checkout. Orders above US$75+ qualify for free shipping — check your cart for updates.
Q: How long does delivery take?
Once your order is shipped, delivery typically takes 3–7 business days within the U.S.
Q: Can I track my order?
Yes! A tracking link will be emailed to you once your package is on its way.
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Returns & Exchanges
Q: Do you accept returns or exchanges?
All Booccasion pieces are made-to-order.
While preorders are final sale, we offer a 7-day window for store credit or one-time size exchange.
If there’s any issue, please email support@booccasion.com — we’ll take care of you 💛
Q: What if my item is damaged or incorrect?
Please contact us support@booccasion.com within 7 days of receiving your order, include clear photos, and we’ll make it right as soon as possible.
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Sizing & Fit
Q: How do I choose the right size?
You can refer to our general size guide for measurements and recommendations.
If you’re unsure which size to pick, feel free to contact us — we’re happy to help!
Q: What if my child’s size changes after I order?
If your order has not yet entered production, please email us as soon as possible — we’ll do our best to adjust the size before sewing begins.
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Products & Materials
Q: What kind of fabrics do you use?
We use soft, child-friendly materials such as premium cotton and cotton blends — carefully selected for breathability, comfort, and durability.
Q: Are your clothes machine-washable?
Yes, most pieces are machine-washable. Always check the care label for specific instructions to keep your clothing in the best condition.
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Gift Options
Q: Do you offer gift wrapping?
Yes! You can add gift wrapping at checkout. Please click on "Add gift wrap" at the cart and add the service to your shopping cart. Your order will arrive in our signature Booccasion cotton poach with ribbon and an optional message card.
Q: Can I send my order directly as a gift?
Absolutely — just enter the recipient’s shipping address and your message at checkout, and we’ll take care of the rest.
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Contact Us
Q: How can I reach you?
You can message us through our Contact Us page or email hello@booccasion.com.
Q: How fast do you reply?
We’re a small team and typically reply within 1–2 business days.
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Other Questions
Q: Do you design your own clothes?
We don’t design from scratch — we carefully curate and style each piece from trusted makers to create cohesive, mix-and-match collections.
Q: What does “Joyful kidswear for growing moments” mean?
It reflects our belief that every day — from little milestones to big celebrations — deserves a touch of joy, comfort, and confidence through what your child wears.